FAQs

1. What types of products do you offer at Yusra?

Yusra specializes in a variety of Islamic dresses for women, including elegant abayas, modest dresses, and chic hijabs. Our collection blends traditional modesty with contemporary fashion to suit various occasions and personal styles.

2. How do I choose the right size for my dress?

To ensure a perfect fit, please refer to the size chart available on our website. For additional help, our customer service team can assist you with sizing recommendations based on your measurements.

3. What is your policy on returns and exchanges?

We want you to be delighted with your purchase. If you need to return or exchange an item, please check our Return Policy for detailed instructions. Typically, returns or exchanges are accepted within 30 days of receipt, provided items are in their original condition and packaging.

4. Do you ship internationally?

Yes, Yusra offers international shipping to a range of countries. Shipping costs and delivery times vary depending on your location. For specific information about shipping to your country, please refer to our Shipping Policy or contact our customer service team.

5. How can I track my order?

After your order is dispatched, you will receive an email with a tracking number. Use this number to track your shipment through our shipping partner’s website. If you have any questions about your order’s status, feel free to reach out to us.

6. How should I care for my Yusra garments?

Most items should be washed in cold water and air-dried. For delicate fabrics, we recommend professional dry cleaning.

7. Is styling advice available?

Absolutely! Our team is here to provide styling advice and help you create the perfect look. If you need assistance with outfit choices or coordinating pieces, please don’t hesitate to contact us.

8. How can I get in touch with customer service?

You can contact our customer service team via email at info.shopyusracollections@gmail.com. We are here to assist you with any questions or concerns you may have. 

9. Do you offer special promotions or discounts?

We frequently offer special promotions and discounts. To stay informed about our latest offers, follow us on social media. Check our website regularly for current promotions and deals.

10. What materials are used in your dresses?

At Yusra, we use a variety of high-quality materials to ensure comfort and durability. Our dresses are made from fabrics such as chiffon, silk, cotton, and crepe. Each material is carefully selected to meet our standards of elegance and functionality.